Many customers complain about taxis but few do anything about it

The Cuenca transportation office (EMOV) reports that although many people complain about taxi service few of them bother to file a formal complaint. Most of the complaints, EMOV says, are about the incorrect use of taximeters and, in some case, the absence of taximeters altogether. According to Daniela Vasquez, EMOV assistant manager of communication, only 28 official complaints were recorded in 2017, 17 of them for fare overcharges and poor customer service, and four about taxis that had no meters. EMOV reports that between 2014 and 2017, 706 taxi units were fined in Cuenca because of taximeter irregularities, 101 of…

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