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Government offices operate under modified hours of operation in Cuenca

Published on February 23, 2021

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In the context of the COVID-19 pandemic, in order to prevent the spread of the coronavirus, public institutions have varied in their schedules and forms of care. Below, is a list of public entities with high user demand and the detail of their current form of care in Cuenca

Internal Revenue Service (SRI)

For a time, the hours of operation of SRI were modified, however, since December 1, 2020, the usual hours were resumed from Monday to Friday, from 08:00 to 17:00, at the agency located on Avenida Remigio Crespo. To avoid crowds, there is a schedule according to the ninth digit of the cedula card:

  • Monday: 1 and 2
  • Tuesday: 3 and 4
  • Wednesday: 5 and 6
  • Thursday: 7 and 8
  • Friday: 9 and 0

The scheduling applies only to taxpayer assistance services. However, when the line is not very long, all users who come to the physical facilities are served.

The SRI also has the digital platform “SRI online”, through which some procedures can be carried out that do not require more paperwork.

National Transit Agency (ANT)

As of February 19, the provincial leadership of the National Transit Agency moved its physical attention to the San Joaquín parish in the building where the Cooperativa de Ahorro y Crédito Coopera used to operate, located at Pedro Córdova and General Escandón streets.

The hours of operation are from Monday to Friday from 08:00 to 14:00. You can acquire an appointment through the ANT web portal.

According to a resolution taken in November 2020, thru June 30, 2021, those who drive with licenses that expired as of January 1, 2020 may not be fined, as long as the original proof of payment of the license is presented along with proof of a future appointment obtained from the ANT website and the expired license (or the report for loss or theft).

Secretary of Higher Education, Science, Technology and Innovation (SENESCYT)

The Secretariat has a service point in Cuenca, located at Fray Vicente Solano and Tadeo Torres, which receives inquiries from 08:00 to 17:00. In this location you can also do procedures such as the registration of titles, but first the user must complete a process on the digital platform . There you must enter the documents and get a turn, with which you can approach the window.

Through its web portal you can also access information such as calls for scholarships, recognition of degrees, contests, among other items.

The regional office, where other procedures can be carried out, is in Azogues. Their hours of operation are from 09:00 to 17:00

Civil registration

The Civil Registry has also gone through several business hours changes due to the pandemic and the elections.

Currently, its two agencies in Cuenca (San Blas and El Batán) work from 08:00 to 17:00, Monday through Friday.

Cuenca is the only place in the country where the Civil Registry works without scheduling shifts, as a measure to improve care and end the problem of “processors or intermediaries” who profited from this service, which is why the demand of users increased in the agencies of Azuay.

Municipality of Cuenca

The hours of operation are from 08:00 to 16:45 in the offices of: Treasury, Rents, Single Window, Municipal Control, Historical Areas, Appraisals and Cadasters and Territorial Planning.

However, companies of the municipal corporation such as ETAPA and EMOV, are open from 08:00 to 18:00.

The Municipality of Cuenca also has a digital portal “Cuenca online”, through which it is possible to consult and pay most of the municipal procedures, such as the payment of property taxes.


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